Frequently Asked Questions
Everything you need to know about your Phoenix Physio fashion experience.
What is the standard shipping time for orders?
We typically process orders within 1-2 business days. Standard shipping takes 3-5 business days domestically, while international shipping can take 7-14 business days depending on the destination.
How do I return an item that doesn't fit?
We offer a 30-day return policy. Items must be unworn, unwashed, and have all original tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.
Are your materials sustainably sourced?
Yes, at Phoenix Physio Supplies, we prioritize ethical manufacturing. 80% of our current collection is made from organic cotton or recycled polyester to ensure a lower environmental impact.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.
How do I track my delivery?
Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website where you can monitor your package's progress in real-time.
Do you offer a size guide for your apparel?
Absolutely. Each product page features a detailed 'Size & Fit' guide with specific measurements in both inches and centimeters to help you find your perfect match.